Secure Log in & Payment Processing

At NeroPay we help protect your Account against unauthorized access and use by adopting a second authentication level at Log in stage and when you affect payments in addition to your username and password.

When you log in and/or make a payment or transfer to any of our merchants, you will be requested to insert a validation code which you will receive through SMS to the mobile number you have provided us during your NEROPAY application.

Security Guidelines

In order to protect your NEROPAY account, please keep the following guidelines in mind:

  1. Never share your NEROPAY Password or Username with anyone. You will never be asked to disclose your password or username by a NeroPay representative or anyone affiliated with NeroPay. Please see the section on scam or ‘phishing’ emails below.
  2. Create a secure password and Username by ensuring that it is not easy to guess. Your passwords must be at least 8 characters in length, and combine letters, numbers and symbols. Combining a simple phrase with a couple of significant numbers or symbols is an easy way to create an easy to remember and secure password.
  3. Do not use the same password or Username for your NEROPAY that you use for other online services. Using the same password at multiple sites will increase the chances of someone being able to access your account.
  4. Remember to periodically update your password. By changing your password on a regular basis, you reduce the chance of it being compromised. Also, if you ever suspect that someone might have discovered your password, be sure to reset it as soon as possible.
  5. Never save your log in credentials on your mobile device. By storing your log in credentials on your mobile device will increase the chances of someone being able to access your account if you lose or leave your mobile device unattended. Always protect your mobile device by a secure password.

Scam or Phishing Emails

You will have heard about scam or phishing emails. These are sent by people, perhaps pretending to be from NEROPAY or Genesis Finance LTD., Malta, and they will ask you to disclose all or some of your personal and security information.

Don’t:

These are probably from criminals looking to take over your account and steal your money.

Usually these emails will direct you to a site that will ask you to "update" or "verify" your details, perhaps threatening that your account will be closed if you don’t. Never give these details, respond to the email or visit any website linked from it. Be warned – these can appear to be genuine.

Always check when you log in to the NEROPAY site that the URL in the address bar starts with https://.neropay.com followed by e.g. "login.aspx"; this is a secure encrypted page, and this is the ONLY page at which you should enter your login information. If you do receive a suspicious email hover your cursor over the link in the email and see if the address of the link is the same as any address shown in the text of the email.

NeroPay will never ask you to disclose all of your personal or security details by email. The most we ask from you when you log in is your username and password.

The people responsible for these ‘phishing’ emails send the same message to as many email addresses as they can find. They do not know your personal security details but the aim of the email is to get them.

That’s why, where we can we’ll include some personal information about you on any emails that we send, for example we’ll usually use your first and last names in any emails sent to you. In addition you should look out for the following things that may point to the email being a phishing attempt:

  • Grammatical and/or spelling errors on unprofessional looking emails,
  • Offers that seem ‘too good to be true’ e.g. ‘free’ money offers,
  • Links that take you to a ‘spoof’ address that doesn’t look like your normal NEROPAY login address.

If you’ve received a scam email, please forward it on to support@neropay.com We won’t be able to reply individually but we do investigate every email to ensure that any fake sites are closed down as quickly as possible.

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