At NeroPay we help protect your Account against unauthorized access and use by adopting a second authentication level at Log in stage and when you affect payments in addition to your username and password.
When you log in and/or make a payment or transfer to any of our merchants, you will be requested to insert a validation code which you will receive through SMS to the mobile number you have provided us during your NEROPAY application.
You will have heard about scam or phishing emails. These are sent by people, perhaps pretending to be from NEROPAY or Genesis Finance LTD., Malta, and they will ask you to disclose all or some of your personal and security information.
These are probably from criminals looking to take over your account and steal your money.
Usually these emails will direct you to a site that will ask you to "update" or "verify" your details, perhaps threatening that your account will be closed if you don’t. Never give these details, respond to the email or visit any website linked from it. Be warned – these can appear to be genuine.
Always check when you log in to the NEROPAY site that the URL in the address bar starts with https://.neropay.com followed by e.g. "login.aspx"; this is a secure encrypted page, and this is the ONLY page at which you should enter your login information. If you do receive a suspicious email hover your cursor over the link in the email and see if the address of the link is the same as any address shown in the text of the email.
NeroPay will never ask you to disclose all of your personal or security details by email. The most we ask from you when you log in is your username and password.
The people responsible for these ‘phishing’ emails send the same message to as many email addresses as they can find. They do not know your personal security details but the aim of the email is to get them.
That’s why, where we can we’ll include some personal information about you on any emails that we send, for example we’ll usually use your first and last names in any emails sent to you. In addition you should look out for the following things that may point to the email being a phishing attempt:
If you’ve received a scam email, please forward it on to firstname.lastname@example.org We won’t be able to reply individually but we do investigate every email to ensure that any fake sites are closed down as quickly as possible.