Application

Application

Any individual over 18 years of age is eligible to apply for a NEROPAY Account.

Registering for a NEROPAY Account is simple. After selecting the Register button you will be requested to provide your basic personal details; Furthermore, you will be asked some questions which NeroPay is required to ask its customers in accordance with local legislation.
Finally you will be asked to insert a Validation code which will be sent to you by SMS to your mobile phone number indicated by you.

Through the Profile (Settings) page on Our web portal as shown below, You can modify the below profiles:

The email
The password
The mobile number
As a security measure, You will be asked to validate your profile changes.

For other changes to your personal details, You are required to call Our Customer support.

Normally, your NEROPAY Account will be activated within 24 hours from Registration unless additional personal details and supporting documentation would be required by NeroPay. We shall notify You in writing when We have accepted your Registration and Your Personal Account been activated as a result.

The term Politically Exposed Person (PEP) is broad and generally includes all persons who fulfil a prominent public function. For the purposes of the definition of ‘political exposed persons’ –

A. The term ‘have been entrusted with prominent public functions’ shall include the following:

i. Heads of State, Heads of Government, Ministers and Deputy and Assistant Ministers and Parliamentary Secretaries;

ii. Members of Parliament;

iii. Members of the Courts or of other high-level judicial bodies whose decision are not subject to further appeal, except in exceptional circumstances;

iv. Members of courts of auditors, Audit Committees or of the boards of central banks;

v. Ambassadors, charges d’affaires and other high ranking officers in the armed forces;

vi. Members of the administrative, management or boards of State-owned corporations.

Where applicable, for the purposes of subparagraphs (i) to (v), shall include positions held at the Community or international level. But shall exclude middle ranking or more junior official positions.

B. The term ‘immediate family members’ shall include the following:

i. The spouse, or any partner recognized by national law as equivalent to the spouse;

ii. The children and their spouses or partners; and

iii. The parents.

C. The term ‘persons known to be close associates’ shall include the following:

i. A natural person known to have joint beneficial ownership of a body corporate or any other form of legal arrangement, or any other close business relations with that politically exposed person;

ii. A natural person who has sole beneficial ownership of a body corporate or any other form of legal arrangement that is known to have been established for the benefit of that politically exposed person.

The Foreign Account Tax Compliance provisions (commonly known as FATCA) contained in the HIRE Act 2010 are US legislation aimed at reducing tax evasion by citizens of the United States of America (US). It requires Financial Institutions outside the US to pass information about their US customers to the US tax authorities i.e. the Internal Revenue Service (IRS).

On 16th December, 2013 Malta and the US signed an agreement to implement FATCA in Malta (Agreement between the Government of the United States of America and the Government of the Republic of Malta to Improve International Tax Compliance and to Implement FATCA – incorporated into Maltese law through LN 78 of 2014) hereinafter referred to as “the FATCA Agreement”.

Entities that issue payment cards that can be pre-loaded with funds in excess of $50,000 to be spent at a later date, such as a pre-paid cards or “e-money” are to be considered to be Depository Institutions for the purposes of the FATCA Agreement and therefore have an obligation to report certain information regarding those identified reportable accounts to the Commissioner for Revenue.

Product Information

You can open a NEROPAY Account in Euro.

There are two main types of transactions – money in and money out.

Money in – NEROPAY offers instant and local options for funding your account, including debit and credit cards, international bank transfers and other local options depending on your country of residence. You may also receive funds from other NEROPAY Account holders.

Money out – Once you’ve funded your account, our web portal enables you to make SEPA payments, other international payments, money transfers to other NEROPAY account holders and making payments to Merchants.

Once a customer registration has been approved by NeroPay, the customer will be given access to the NEROPAY account. The NEROPAY account is a basic entry level account with a maximum loading limit per calendar year of € 50,000. This means that the sum of all credits into the personal account cannot exceed € 50,000 in any calendar year. If at any time, a customer exceeds this limit, her/his NEROPAY account will be immediately blocked until the customer would have been verified.

Only one NEROPAY account is permitted per customer.

Where We reasonably believe that an Instruction purporting to come from You has not been properly authorised by You or that any other breach of security has occurred in relation to Your Use of the Services, we reserve the right to block your account.

If your account has been dormant for the last 6 months, that is no transaction have been carried out through your account in the last 6 months, our online system automatically blocks the account.

If you have exceeded your total loading limits in a calendar year, your account will be blocked.

Your account can only be unblocked/reactivated by contacting Our Customer support.

We may take action to close Your Account immediately in exceptional circumstances such as if We reasonably believe that:

a) You are not eligible for a NEROPAY Account;

b) You have given Us any false information at any time;

c) You or someone else is using the Account illegally or for criminal activity;

d) Your behaviour means that it is inappropriate for Us to maintain Your Account;

e) Your conduct in relation to Your Account has been consistently unacceptable.

f) by maintaining Your Account We may break a law, regulation, code or other duty which applies to Us;

g) by maintaining Your Account We may damage Our reputation; or

h) You have been in serious or persistent breach of the terms and conditions, agreement or any additional conditions which apply to Your Account.

If We close Your Account for the reasons described above prior to 12 months after Your Account is opened, termination fees as set out on Our Website shall apply.

You have the right to close Your NEROPAY Account immediately by written notice to Us. In the event that You close Your Account prior to 12 months after Your Account is opened, termination fees as set out on Our Website shall apply.

If You do not accept a change to our terms and conditions which is unfavourable to You, of which notice has been given, You should tell Us in writing before the lapse of the said notice period. Telling Us that You do not accept the change will be deemed to be Your request to close Your Account immediately and without any additional fees for closing Your Account.

Through our web portal, you can send money to anyone who is not a NEROPAY customer by providing us with her/his email address and the initial amount you wish to transfer.

Your relative and/or friend will be sent an email to the email address provided by you, informing her/him that you made a fund transfer and requesting her/him to register for a NEROPAY Account in order to claim the funds.

Product Information
Loading channels

Loading channels

You can load your NEROPAY Account through bank transfers, debit and credit card deposits, and other local options depending on your country of residence.

Payment instructions

Once you Sign in into our web portal and select the “Transfer funds” option, you must select “Outward Payments”. You will be automatically directed to the SEPA – Domestic transfer page. Once you input the beneficiary’s name, country and IBAN, upon validation of the IBAN our web portal will provide you with the details of the beneficiary’s bank; You will need to Enter the amount you wish to transfer and click “Authorise” or “Authorise and Save as Template”. The “Authorise and Save as Template” function will enable you to save the beneficiary details as a template for future reference/use.

For security reasons you will be asked to insert the validation code that you will receive by SMS on the mobile number indicated in your profile.

Once you Sign in into our web portal and select the “Transfer funds” option, you must select “Outward Payments”. You will be automatically directed to the SEPA – Domestic transfer page and then select Non-SEPA – International Transfer. Once you input the beneficiary’s name and country, you will be asked to select whether the beneficiary account is an IBAN. If the Beneficiary has an IBAN, upon validation of the IBAN our web portal will provide you with the details of the beneficiary’s bank. If the Beneficiary Bank does not have an IBAN, you will need to provide all the Beneficiary’s bank details; You will need to Enter the amount you wish to transfer and indicate the type of commission. You must then click “Authorise” or “Authorise and Save as Template”. The “Authorise and Save as Template” function will enable you to save the beneficiary details as a template for future reference/use.

For security reasons you will be asked to insert the validation code that you will receive by SMS on the mobile number indicated in your profile.

Payment instructions will be processed by NeroPay as follows:

a) on the same day – for payments received on a Working Day by 16.00 CET; or

b) on the following Working Day – for payments received after 16.00 CET or on a day that is not a Working Day in Malta and/or the country of our counterparty banks.

Payment instructions will be processed by NeroPay as follows:

c) on the same day – for payments received on a Working Day by 13.00 CET; or

d) on the following Working Day – for payments received after 13.00 CET or on a day that is not a Working Day in Malta and/or the country of our counterparty banks.

If incorrect payment details have been provided, the payment may be delayed, returned or credited to a wrong account. NeroPay reserve the right to charge You with a recall/cancellations/repair fee and recharge any fees from other third party banks, as applicable.

We will not be liable for any loss incurred by anyone and/or for any delay to the payment being made.

Outward payments will be reflected on Your Account on the next working day after You authorise such transactions. Nevertheless, Your Account’s available balance would be deducted with the payment amount.

You shall immediately notify us with this instance and immediately proceed to change your password credentials.

We will be responsible for losses resulting directly from payments which You tell Us that You have not authorised unless You have acted fraudulently or You have allowed an unauthorised person to give payment instructions or You have not immediately notified Us and/or changed Your password when You become aware of any breach of security relating to Your Account.

Payment instructions
Statements

Statements

Statements (including such information relating to payments made out of your NEROPAY Account as is required under the Central Bank Of Malta Directive 1) can be generated any time through Our web portal at no cost.

Through the Web Portal you may also generate on an ad hoc basis at Your request transaction history reports – for which no fees apply.

Terms & Conditions

If You do not accept a change to our terms and conditions which is unfavourable to You, of which notice has been given, You should tell Us in writing before the lapse of the said notice period. Telling Us that You do not accept the change will be deemed to be Your request to close Your Account immediately and without any additional fees for closing Your Account.

Terms & Conditions
Security

Security

The personal identifiable details that you hold and you use to access your account are personal, and so to keep them secure, you should adopt all measures possible to ensure that the details are only kept to yourself. Do not share any of these details with anyone, and always make sure, when using Security Tokens or entering PIN’s or using the Security Tokens that you are alone and no-one can see or detail what you are doing.

It is difficult to know when you are using the genuine site or not, however NeroPay offers the following advice to its customers:

a) Many websites look just like the real thing. But if you look closely at the text, you may spot misspellings and other typos that could indicate the site you’re looking at is fake.

b) A real site will never use scare tactics to get your username and password. If you’re ever in doubt, contact the company directly to see if your account is in danger.

c) At minimum, it should have a URL that starts with https://, and it should have a padlock icon in the browser frame – NOT on the site’s page. These show the site is protected with Secure Sockets Layer (SSL), a cryptographic protocol that provides communication security.

As stated previously, NeroPay employs various encryption algorithms and very strict and secure firewalls on their servers to ensure that your registration process and your details are kept secure.

Please refer to our Privacy Policy.

My Account

Kindly get in touch with our customer support and you will be guided accordingly.

My Account
Contact Information

Contact Information

Should you wish to file a complaint you can do so via our website by clicking on the ‘Contact Us’ tab and submitting your complaint online.

Signup now to enjoy the benefits
of the NEROPAY Account

Register